The Playraid

At The PlayRaid, we want you to love your purchase. If you're not fully satisfied, we're here to help. Please review our return and refund policy below.

1. Returns

We accept returns within [7] days of the delivery date.

To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.
• You must have the receipt or proof of purchase.

Items NOT eligible for return:

• Digital products or downloads
• Gift cards
• Items marked as "final sale"
• Opened or used items (unless defective)

Note: We reserve the right to refuse returns that do not meet these criteria.

2. How to Request a Return

To initiate a return, please contact us at [officialtheplayraid@gmail.com] with your order number and reason for the return. We’ll provide you with instructions and a return shipping address.

Customers are responsible for return shipping costs unless the item was received damaged or defective.

3. Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within [5–10 business days].
• Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item).

4. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank or credit card statement again.
2. Contact your payment provider—it may take time before your refund is officially posted.
3. If you've done the above and still haven't received it, contact us at [officialtheplayraid@gmail.com].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, email us at [officialtheplayraid@gmail.com].

6. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, please contact us within [48 hours] of delivery with photos of the item and packaging. We’ll do our best to resolve the issue quickly.

7. Contact Us

📧 [officialtheplayraid@gmail.com]
📍 [Mobile- 9921262697]